Return & Exchange Policy
If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: [email protected]), they will reply to you in 24 hours(except weekends) and give you further information and some useful advice.
Ⅰ.Unconditionally Refund Accepted Condition
The returns from our customers are acceptable within 5 days after you get the package. when we confirm the arrival of the package you returned, we ‘ll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria as below:
1. Faulty items damaged/broken, or soiled upon arrival.
2. Items received in the incorrect size/color.
3. You do not receive the items
Step: 1. Please consult the customer service about the information we need before sending back the package. 2. Send the package back to us. 3. After returning the products, please offer our customer service the information you collect above or add to your account, where you can find a chart to upload the information. 4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package. 5. We will activate the refund in your account when we get the package, then you can use that for a new order. You will receive the refund within 7-15 working days.
Ⅱ.Limited Covered Return Condition
1.Customer Chooses the Wrong Size/Color.
2. Customer Provide the Wrong Shipping Address.
Refunds not allowed
Personalized and special order are not allowed.
Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
Returns Address: Please contact us via email to obtain the return address. [email protected]
Returns Application Time: Within 5 days of delivery. Before returning items, pls contact us first, thank you!
Late or missing refunds (if applicable)
If you haven’t received a refund on time, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Please Note:
1.Consumers are responsible for the return shipping cost. 2.When the customer exchanges the goods, the customer is responsible for the shipping cost for the merchant to send the package. 3.No handling fee for returns or exchange.